mainz STORE I Tourist Information
The new mainz STORE is centrally located in the city center right at the Cathedral Square and offers not only international tourists and visitors to the city a wide range of information: locals from Mainz are also warmly welcome.
In addition to the classic tourist information, the "mainz STORE" includes a wine shop with wines from Mainz, the Rheinhessen region, and all of Rhineland-Palatinate, as well as a shop with souvenirs and Mainz specialties. A special highlight is the "mainzgefühl-Experience," an interactive exhibition space for playfully discovering the typical Mainz way of life, characterized by sociability, openness, and warmth.
In addition to the stationary offering, the new online shop www.mainz-store.com offers various Mainz products.
Take advantage of our services:
- Informational materials
- Expert advice & excursion tips
- City tours
- Package deals for individual travelers and groups
- Hotel room mediation
- Extensive souvenir offerings
- Ticket sales
- Wine shop
- mainzgefühl-Experience
- Online shop
- and much more ...
Opening times
| Monday | 10:00–18:00 |
| Tuesday | 10:00–18:00 |
| Wednesday | 10:00–18:00 |
| Thursday | 10:00–18:00 |
| Friday | 10:00–18:00 |
| Saturday | 10:00–18:00 |
Mon.-Sat.
10:00 - 18:00
Sun.
closed
Public transport
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Coordinates
Certification period: May 01, 2026 - April 30, 2029
Reasonably usable, but not completely accessible.
All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with walking disabilities and wheelchair users".
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- The Mainz Store is located in the pedestrian zone. There are no parking facilities in the immediate vicinity. The nearest parking garage (am Brand) is about 300 meters away. There are also designated parking spaces for people with disabilities.
- The bus stop "Höfchen/Listmann" is 200 m away.
- The path in front of the entrance is not easy to walk and drive on.
- The building is accessible without steps.
- All evaluated rooms and facilities available to the guests are accessible at ground level or via wheelchair lift:
The lift to the basement (vinotheque, WCs) is 80 cm x 100 cm.
The lift to the upper floor (exhibition) is 108 cm x 144 cm. - All evaluated passageways/doors available to the guests are at least 90 cm wide.
- The consultation/cashier counter is 75 cm high at the lowest point. There are communication possibilities in a seated position.
- The exhibits in the exhibition (upper floor) are predominately visible when seated and information is readable when seated.
- There is a public restroom for people with disabilities that is accessible from one side (at least 80 cm). There are fold-down grab bars on the left and right sides of the restroom.
- Guided tours for people with walking impairments and wheelchair users are offered. A reservation in advance is necessary.
- Mobile or fixed seats are available, which may be used during the guided tour. The entire route is stepless.
Insufficient information or not accessible.
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- There is no alarm.
- There is no audio induction loop system.
- The information on the exhibits in the exhibition is predominately provided in writing.
- There are no guided tours available for people with hearing impairment and deaf people.
Reasonably usable, but not completely accessible.
All areas relevant for testing meet the quality criteria of the label "Accessibility certified - partially accessible for people with visual impairments".
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- Assistance dogs are welcome.
- All evaluated and usable areas for the guest are bright and glare-free illuminated.
- The signage is designed in clearly legible and contrasting font.
- Steps are visually rich in contrast and have at least a handrail on one side.
- There are obstacles in the exhibition, e.g. objects protruding into the path/room: signs hanging from the ceiling.
- The exhibits in the exhibition are usually well illuminated. The information is predominately provided in writing and is visually rich in contrast. There is a listening station.
- Guided tours are offered for people with visual impairments, but not for blind people. A reservation in advance is necessary.
- There is a relief book "Stadtrundgang Mainz" with Braille.
Insufficient information or not accessible.
Some information on accessibility are listed below. For detailed information please see the evaluation report.
- The name of the store is clearly recognizable from the outside.
- Information for orientation is available with pictorial symbols.
- The information on the exhibits in the exhibition is predominately provided in writing.
- There is no information in easy language.
- Guided tours are offered for people with cognitive impairments. Advance registration is required.
- The content (e.g., exhibits) of the guided tour for people with cognitive impairments is easy to understand or is explained in an easy-to-understand way (e.g., using visuals).
Recommendations nearby
mainz STORE I Tourist Information
55116 Mainz-Altstadt
+49 6131 242888 http://www.mainz-tourismus.com E-mail: tourist@mainzplus.com

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